Returns & Exchange Policy

1. Getting the right part first

Parts often differ between engine trims, Japanese import variants and facelift years. Send us your chassis number or a photo of the old part on WhatsApp before you order and we will quote the right one, at no charge.

2. Return & Exchange Eligibility

To qualify for an exchange or return, the following baseline conditions must be met:

• Uninstalled condition: The part must not have been bolted on, fitted, wired, or run in a vehicle.
• Complete packaging: Original boxes, protective plastic films, manufacturer labels, and accessories (fasteners, gaskets, clips) must be intact.
• No physical alteration: Parts with scratches, paint work, bent tabs, stripped threads, or fluid contamination (oil/coolant/brake fluid) cannot be accepted for return.
• Proof of purchase: Please retain your shop receipt, dispatch slip, or WhatsApp transaction history.

3. Electrical & Electronic Items

In accordance with standard automotive industry practice in Pakistan, sensitive electrical components (including engine sensors, ECUs, wiring harnesses, ignition coils, and electronic modules) are not returnable once plugged into a vehicle or used, due to the risk of electrical short-circuits caused by existing vehicle wiring faults.

4. Special-Order & Sourced Parts

Parts procured on special customer request (including custom imports) are ordered exclusively for your vehicle and cannot be cancelled or returned for change-of-mind once procurement has started.

5. How to request an exchange

Bring the part and receipt to our counter at Shop 18, Azher Shaheed Market, Saddar, Rawalpindi, or contact us on WhatsApp with photos of the uninstalled part and box: